Warranty & Returns


WARRANTY & RETURNS

Welcome to Elegance-Link, we aim to provide an extensive range of high quality, trendy fashion clothing, home goods, and electronics together with a professional service dedicated to our valued customers from all over the world.

In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service.
30 Day Returns
Warranty
Get a Solution Notes about Warranty

30 Day Returns Warranty

If for any reason you are dissatisfied with any item(s) purchased from elegance-link.com you may return your item for a full refund. You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers.

Get a Solution

Steps to contact us:
Please contact us immediately describing the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. Please keep the picture below 2 MB.

Our Solutions:
1. Elegance-Link responsibility
  • If our company is responsible for the issue, we will allow a return to our warehouse for a replacment.
  • Once we receive the item, we will offer a free replacement at our expense.
  • 2.Customer's responsibility
  • If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
  • The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost minus a 20% restocking fee upon receiving the returned item. All shipping fees are non-refundable.

  • Notes about Warranty

    - Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided Elegance-Link did not make a mistake. If Elegance-Link made a mistake, we will always resolve the issue to your satisfaction.

     

    -Defective/Damaged Item claims must be sent to us within 72 hours of receipt of the delivery. Take a photo of the item and packaging and send this to our support team. We will provide you with an RMA for the return. Return shipping fees are paid by the customer.

    - All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.

    - All returns must be shipped within 30 days of receipt of the item with a valid tracking number back to the original shipping location. Orders shipped to any other location will not be refunded. Please see our FAQs page for more details.

    PLEASE FEEL FREE TO CONTACT US ANYTIME, ELEGANCE-LINK IS AT YOUR SERVICE!